OP-2414 - added troubleshooting documentation to Deadline

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Petr Kalis 2022-02-11 14:46:56 +01:00
parent cc4585132f
commit d2bed9ab25
3 changed files with 31 additions and 1 deletions

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@ -69,8 +69,38 @@ Each publishing from OpenPype consists of 2 jobs, first one is rendering, second
Check if OpenPype is installed on a node handling this job, plugin and events are properly [configured](#configuration)
- Publishing job is failing with `ffmpeg not installed` error
OpenPype executable has to have access to `ffmpeg` executable, check OpenPype `Setting > General`
![FFmpeg setting](assets/ffmpeg_path.png)
![FFmpeg setting](assets/ffmpeg_path.png)
- Both jobs finished successfully, but there is no review on Ftrack
Make sure that you correctly set published family to be send to Ftrack.
![Ftrack Family](assets/ftrack/ftrack-collect-main.png)
Example: I want send to Ftrack review of rendered images from Harmony :
- `Host names`: "harmony"
- `Families`: "render"
- `Add Ftrack Family` to "Enabled"
Make sure that you actually configured to create review for published subset in `project_settings/ftrack/publish/CollectFtrackFamily`
![Ftrack Family](assets/deadline_review.png)
Example: I want to create review for all reviewable subsets in Harmony :
- Add "harmony" as a new key an ".*" as a value.
- Rendering jobs are stuck in 'Queued' state or failing
Make sure that your Deadline is not limiting specific jobs to be run only on specific machines. (Eg. only some machines have installed particular application.)
Check `project_settings/deadline`
![Deadline group](assets/deadline_group.png)
Example: I have separated machines with "Harmony" installed into "harmony" group on Deadline. I want rendering jobs published from Harmony to run only on those machines.